CarMax offers specific addresses and phone numbers for standard and overnight payoff checks. However, finding the correct payoff address and phone number can be quite tricky.
Below, I have listed the CarMax payoff address, the CarMax overnight payoff address, and the CarMax payoff phone number.
CarMax Auto Finance
P.O. Box 6045
Carol Stream, IL 60197-6045
Note that your CarMax payoff address might be different, it is best to give CarMax a call, or request a payoff letter before sending your check.
225 Chastain Meadows Court
Kennesaw GA 30144
Note that your CarMax overnight payoff address might be different, it is best to give CarMax a call, or request a payoff letter before sending your check.
Also, check the terms of CarMax for sending overnight payments. They might require you to use FedEx, or a different delivery service, when sending overnight payments.
It’s best to give CarMax a call to check that you have the right address and correct payoff amount before sending your check.
The easiest way to find the correct payoff address is to call CarMax.
Alternatively, you might also be able to complete your CarMax payoff payment by logging in to your account, selecting “Profile”, or “Manage Account”, then selecting “Request A Quote”.
If you choose to call CarMax or use their online services you won’t have an official and more importantly legally binding document. That's why I always recommend requesting a payoff letter from CarMax.
When you want to pay off a loan it’s hard to find out exactly how much you need to pay. Interest is added to your loan balance every day (or sometimes once a month), that’s why your loan balance changes daily.
If you write your payoff check using the loan balance from your last statement you probably fail to pay the full amount.
This will be a frustrating experience for you, you’ll need to get in contact with CarMax, send an additional check, and wait longer to pay off your loan.
That’s where a payoff letter comes in, you can request a payoff letter directly from CarMax by calling their customer service or sending them a message. A payoff letter is an official document that lists the following:
Most lenders send the payoff letter within a few days, the maximum they have to send the payoff letter according to federal law is seven days.
Note: Some lenders have a different definition of what a payoff letter is. They use the term payoff letter to describe a letter that states that the loan has been paid off and functions as proof that the loan no longer exists.
If you mail your check to the wrong address there can be delays which usually mean that you have to pay additional fees.
To prevent additional fees you should call CarMax, or request a payoff letter to double-check that the address hasn’t been changed and that you wrote the correct amount on your payoff check.
Payoff amounts include not only principal and interest they also include prepayment fees or any other additional fees. Therefore it’s important to send the check with the correct payoff amount to the right address, if the check doesn’t reach CarMax at the right address, or the payoff amount isn’t correct more interest will accumulate over time.